WindView
On-line Customer Relationship Management System
The ReDriven Control System is revolutionary in the Small Wind segment of the Wind Turbine industry. This system connects the customer in real time to their wind turbine, supplying key performance data such as wind speed, power production, wind direction and the ability to turn the turbine on and off from any internet connection in the world. When customers purchase a ReDriven Wind Turbine, they will see their own personalized Power Curve and be able to review their power production both in real time and historically. All this at no additional cost with free software upgrades as new features and functionality are added.
Behind the scene managing all this information is ReDriven’s proprietary software WindView. WindView is a fully functional Customer Relationship Management system combined with ReDriven’s turbine management software. The turbine management software provides 3 levels of access depending on the user’s requirements. The first level of access is the customer view. WindView provides the customer with their own personalized password-protected web page, which permits the customer to see and manage their turbine, track their power production both in real time and historically, as well as, turn it on and off as desired.
The second level of access is at the dealer level. The dealer can review the power production of their customers’ turbines, as well as, receive emails from the turbines identifying specific fault conditions. This proactive notification of potential problems and existing problems generates an email through WindView directly to the dealer’s service department, thereby creating a service call to inspect the turbine and deal with the pending or existing issue. The Dealer network uses WindView to manage their customer relationships, generate annual service reminders to clients and develop estimates for the sale and installation of the wind turbine systems.
The third level of access is at the manufacturer’s level. This level of access allows ReDriven to remotely download software updates and settings, monitor historical data against real time data and compare performance metrics to see if a fault condition is developing, and to manage the turbines located anywhere in the world to work with utilities.
Features and Benefits of the ReDriven CRM System
- Fully integrated sales cycle system
- Pipeline lead system
- Quoting (via email, hardcopy, or fax)
- Invoicing
- Customer follow up
- Customer reporting
- Turbine integration
- Warranty tracking
- Customer service module
- Field tech reporting/invoicing
- Accounting integration
- Seamless vendor integration
- Online customer/dealer tracking of orders
- Web interfacing with no software needed